State Farm® Insurance Agent Doug Mercer

"I have been customer of Doug’s for around 25 years. The service I have gotten over that period had been incredible. He has always been available to answer questions anytime and knows the business in and out. He’s a straight shooter no nonsense professional. I have had a few major claims over the years and State Farm delivered with no hassles. I hope to have many more years with Doug and his staff."

"Once upon a time I didn't care much about who my insurance 'agent' was, and so every couple of years I would price shop my rates and make a switch. Then I met Doug Mercer, and while I can assure you that Doug offers very competitive services, I don't worry too much about the cost... and that's a testament to the trust, customer service (top notch) and quality that Doug provides. The full breadth of what an insurance agent can offer you is both wide and deep, and it wasn't until I was with this agency that I was able to understand that and take advantage of it. There's been a number of times I've reached out to Doug in a crunch (nights, weekends, mornings) and I've always received a follow up and timely response. I'm proud to have Doug as my agent, and I'd recommend him to anyone (and I do)."

"The girls he has in the office are very rude!!! My payment should be taken out of my account on the first of the month and they are always the first ones to get their money. So they call me on the 6th of the month telling me that my payment hadn't been made because of insufficient funds and asked if I wanted to take care of and of course I did so I charged it to my credit card then find out the charged me two 28.00 fees after taking the only money I had in their. So they took my money for my palyment plus I charged it on my credit card. Now if thats not a scam I don't know what is! I am getting my money back!!! They owe me!"

"I absolutely love my State Farm FAMILY! They are considerate, very helpful, friendly and fun! I love all of the girls that work with Doug Mercer, especially Kiara! She is like a friend to me! I've also done price checking with other insurance companies, and State Farm beats EVERY one of them. I got 1 quote that was about $10/mo. cheaper, but, there is NO WAY I am leaving Doug Mercer to save $10/mo. Thank you, thank you, thank you!! Happy New Year!!"

"All doug mercer is concerned with is collecting your money. My truck was rearended and I took it to a state farm approved shop ( now thomas's). The estimator screwed up so instead of fixing it properly they just made it look pretty. After the rear end and transfer case ate each other up I had the frame checked by an independent shop. Nothing was straight, and their solution was to send me acheck for under $300. It cost me $3,000. 100% guaranteed, right. When I asked for a copy of all my repairs, then doug cancelled that request and fired the receptionist who put the request in to lansing. That was when left state farm after 15 years with state farm. Matthew Grice."